FAQ

Frequently Asked Questions (FAQ)

In addition to our Policies for Product Returns and Event Cancellations… please browse these questions and answers to find the answer that you’re looking for:

Can I change an order that is already submitted?
In most cases we are not able to withdraw or change any custom print-on-demand order which we have submitted to manufacturing for you.

How long does it take for my order to be processed?
From the time your order is placed and the date when you receive it, there are two processes to consider.
Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our manufacturer’s building, you will receive a notification with shipping information as applicable. Depending on the circumstances and inventory levels, it may take longer than usual.
Shipping: You have several shipping options to choose from - they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.

Where can I find the tracking information for my orders?
All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers are generated when a shipping label is printed at our 3rd party manufacturers’ facilities. Please keep in mind that the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at orders@1782Farm.com.

What if I have accidentally submitted my address which is wrong?
If your address has been submitted with errors, then you are held responsible. Usually, the package will be sent back to our custom manufacturers’ return addresses, but this does not mean that we can find it, nor reship it. If we are alerted by the manufacturer that they have found your package, we will have it reshipped and charge you for any shipment fees that are incurred.

What happens if a package wasn't delivered to me, but the tracking states that it was?
If the package has been marked as delivered by the carrier, but you have yet to receive it, we can’t cover the cost of reshipping, or refunding the order, because the order will be charged to us by our 3rd party custom manufacturer.

There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are unable to locate the package, you will need to place a new order and to have it reshipped.
If the package was not returned to sender, then you would have to bear the cost to replace the original product(s).

How should I clean my hats?
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.
We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.
You can also check with the manufacturer directly or search YouTube for other recommendations.

What if I need to make a claim for a misprinted product, a damaged product or a defective product?
Claims must be submitted within 4 weeks after the product has been delivered. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is set by default to our custom manufacturers’ facilities. When they receive a returned shipment, an automated email notification will be sent to us. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.
Returned by Customer – MAKE SURE TO CONTACT US BEFORE you return any products. We do not refund orders for buyer’s remorse (i.e. change of mind), nor for size exchanges.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore our 3rd party custom manufacturers reserve the right to refuse returns at any of their sole discretions.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

What are your business identities?
Our corporate name is Spectrum Arts LLC and our EIN is #83-0738851. We conduct business via DBAs; Simples & Worts, 1782Farm.com, Flintlock Farm, Captain Pollard’s Flintlock Farm and Growers’ Depot USA.

Business Contact Information:

Simples & Worts

Herbal Apothecary and Wellness Gifts
Rejuvenate · Heal · Blossom

Web: www.1782Farm.com

E-Mail: info@FlintlockFarm.com

Phone: 1(978)456-8253

Physical Address:

327 Still River Road

Still River, MA 01467

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